Return Policy

Need To Make A Return?

Hopefully you love everything you have purchased, but if something does not work out, we are here to help!

Return Eligibility Requirements

Some items are eligible for a return and refund, please see below for exceptions & terms:

  • Item must be in original, undamaged condition. Please see below for how to make a return.
  • Understandably, monogrammed items cannot be returned unless there is a manufacturing defect or a mistake on our part in processing the order.

How To Make A Return

Return for a refund:

  • Please email us at info@roocompany.com to let us know you’d like to return your item. Return package must be postmarked within 14 days of the original order date.
  • Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.
  • Once we receive your returned item, we will process your refund of the cost of the item (see below).

Return for an exchange:

  • We cannot provide exchanges or holds due to limited inventory. If you would like to make an exchange, we request that the customer return the original item(s) for a refund, and place a new order for the desired item(s).
  • Unfortunately we cannot accept returns or exchanges for items received as a gift.

When mailing a return:

  • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to us!
  • Please provide either the original receipt or include a piece of paper with your name and order number in the package.
  • Send returns to the following address:

Roo Company
Attention: Returns
80 Kingsbury Street
Wellesley, MA 02481

Once we receive your eligible return, we will process your refund within 3 days of receipt.

If you have any questions about the process above please contact us at info@roocompany.com.